Category: computer

SonicWall NSM Reporting Issue

Yesterday, I logged in to our SonicWall NSM and noticed that reports did not have data for a few days. I get an error when I generate the report in Reports / Rules. I go to Firewall / Inventory and go to our NSA 2700, and noticed that when you go to Monitor/ Overview / Live Monitor, there is no data.

Below are the steps I took to resolve the issue.

  • In Firewall View, Go to Device / AppFlow / Flow Reporting to check your settings. Checked Statistics, and made sure your connection flows and data flows. Check your Settings that it is still set to send the report.
  • Go to Device / Settings / Licenses and just check that your license did not expire.
  • Go to Device / Settings / Firmware and Settings and check the firmware version. This will be a good time to check if your cloud backup is working and download a local backup.

At the time, all looks good, except that the firmware is one release behind. I called support just to confirm that there is no current issue with NSM, and it was confirmed that there is no ongoing service issue. Support checked settings and suggested to update to the latest firmware.

  • I logged in to MySonicWall and downloaded the latest release. I logged in to our NSA 2700 locally and installed the firmware. The update took about 20 to 25 minutes since we have HA setup. Firmware was installed on Secondary, failed over to Secondary then it was installed on Primary. After the Primary installation was completed, I failed over back to Primary.
  • I went back to NSM and clicked on Synchronize Firewall as it is showing up as unmanaged.
  • I then clicked on Reconfigure Reporting & Analytics to make sure the reporting was synching.

The update process was smooth, and we experienced no significant disruptions during the transition to the latest firmware. 10 minutes, I revisited Firewall View / Monitor / Overview / Live Monitor on our SonicWall NSM, and I now see data/ information showing up.


Learning Arduino – 1 of many

In 2010, I got myself an Arduino Duemilanove, here is the link to my post I got interested in learning about it and wanted to see what can I build with it. I know I have a decent knowledge of how to code in C/C++ and a decent knowledge of electronics which I think would be enough to start learning Arduino. Unfortunately, life got busy, so I never had the opportunity to delve deeper into my Arduino projects.

Fast forward to 2023, while cleaning and inspecting my belongings, I stumbled upon the Arduino and its accessories I purchased 13 years ago. It reminded me of my initial enthusiasm and curiosity about exploring its potential. When my children saw it, they were curious and asked what it was. I explained that it was a device I wanted to try out long ago, but life got busy, and I never had the chance to explore it fully. Now, seeing their interest, I’m considering giving it another shot and involving them in discovering its possibilities together.

Join me as I start to re-learn Arduino. I will document this learning journey for you to follow our progress. Feel free to reach out if you have any suggestions or questions, or need assistance.

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Apps that I use as an IT professional

Occasionally I get asked about what app I use or install on my work laptop or smartphone. So here we go, I am putting up a list of apps that I have and use for my work as an IT professional. This list is not a must-have recommendation, I am just sharing what I use and if you are interested you can just simply click the links. If you think I need to add an app to my list please leave a message below.

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Feature update to windows 10 Version 1903 – error 0xc19001e2

I have been trying to update 2 of our computers to Windows 10 – 1903 and I run into this issue where this error shows up at around 50% – 70% of the installation process.

Feature update to windows 10 Version 1903 – error 0xc19001e2

First, I thought it was probably because I needed to install Dell updates. But after the successful installation of drivers and firmware updates and a restart of the computer, I was still getting the same error.

The computer was a Dell OptiPlex 7060 with an Intel Core i5-8500T, 8GB of RAM and an HDD of 500GB.

As a good tech do, I googled the error. There were a lot suggestions out there on how to fix it. After 30 mins of searching and reading through different forums, a post got my attention. The issue was marked solved by uninstalling the Dell Data Security and Dell Encryption. I remembered in a previous task I was working on, that I needed to uninstall the same software to fix a different issue.

After I uninstalled Dell Data Security and Dell Encryption, I was able to successfully update the computers’ OS to Windows 10 – 1903.

Here is the link on How to Uninstall Dell Data Protection Security Tools.

Here is the link of that post